My audio isn't working. What do I do?
The first step would be determining whether or not your course has audio! Here is an article showing you how to tell if your course should have audio or not. If you find it should, please follow the rest of the instructions in this article to help troubleshoot audio issues.
- Make sure your speaker volume is turned up enough on your computer. Your speakers can be accessed from the system tray located here:
- If your computer still does not have sound, try plugging in headphones since it may not have an internal or external speaker.
- Make sure you are using a supported browser on your PC or Mac. Google Chrome is our recommended browser. You may also use Edge if you are a PC user, or Safari if you are a Mac user. Firefox is not a supported browser at this time.
If you continue to have audio issues, please reach out to us at Learner Support. You may reach us at [email protected]